A little help choosing, ordering and caring for your Keiko Bee jewellery. If you need a hand, email sales@keikobee.co.uk.

How do I order?

Choose your piece, check its description and select the available size and options before adding it to your basket. Please check your delivery address and order details carefully at checkout. If you need help choosing, contact us before ordering.

How long does made-to-order jewellery take?

Our jewellery is made to order. Orders enter production 2–3 business days after your order confirmation, excluding weekends and holidays. This is when production begins, not when your order will be dispatched.

Production estimates include your place in our making queue as well as the time needed to create your piece. Please check the product description for any item-specific estimate, or email us for the current timing. Delivery time is separate from production time. If you are shopping for a particular date, contact us before ordering.

Are there ready-to-ship options?

If you need a piece sooner, email us to ask which designs and sizes are currently ready to ship. Please confirm availability and dispatch timing before ordering rather than assuming a piece is in stock.

What does shipping cost?

UK shipping is free. For tracked international delivery, check the rate displayed at checkout for your destination. For full delivery information, please read our Shipping policy.

How do I track my order?

Once your order has shipped, you will be emailed a shipping confirmation email that will include tracking details. Please allow up to 48 hours for tracking information to become available. If your parcel has not arrived within 15 days of your shipping confirmation, email us with your name and order number.

Can I return, exchange or cancel an order?

Please read our Refund policy for return eligibility, time limits, exclusions, exchanges and cancellation information. To ask about a return or a change to your order, email sales@keikobee.co.uk with your order number before sending anything back or it will not be accepted.

Is your jewellery hallmarked?

Our jewellery is hallmarked by the London Assay Office to confirm the sterling silver or gold fineness stated for the piece. Please check the product description for its metal details. If you have a question about a particular hallmark or design, email us and we will help.

How should I care for my jewellery?

For everyday care, remove jewellery before swimming, cleaning, exercising or applying perfumes and lotions. Store pieces separately in a dry place and gently wipe them with a soft cloth after wear.

How do I choose my ring size?

Our rings are listed in UK letter sizes. Use our Ring Sizing Chart for conversions and measuring tips. Measure more than once, avoid very hot or cold conditions and consider having your finger measured by a jeweller if you are unsure. If your required size is not listed, email us before ordering so we can advise.

How can I contact you?

For orders, sizing, production, delivery, care and returns, email sales@keikobee.co.uk. For an existing order, include your name and order number so we can find it. You can also message the Keiko Bee Jewellery Facebook page.

For privacy enquiries, email nickandkate@keikobee.co.uk.

Where can I read your full policies?

Please see our Refund policy, Shipping policy, Privacy policy and Terms of service for the full details.